The Importance Of Managed Services: 8 Reasons To Partner

Published Aug 09, 22
6 min read

5 Key Facts About Managed Services - Ericsson

Some business owners feel safer with Break-Fix because they can control why and when they call for help. The truth is, Break-Fix requires just as much trust as Managed services and offers much less control. You still have to trust someone with your data, and systems, but you have little to no control over what they are actually doing (Managed IT Services Washington DC).

Making Sense of Managed Services - YouTubeWhat Is the Difference Between Managed Services and Outsourcing? - Consolidated Technologies, Inc.

With Break-Fix, the engineer who comes to help you won’t be as familiar with your system as an MSP who has been monitoring consistently. You will have to pay extra for them to acquaint themselves with your system before they can even look at the problem. In-House IT, unlike Break-Fix, is widely seen as a great option in the IT world.

Many companies have an IT department, or even just one designated IT, person. In many cases, In-House IT and Managed Services work in perfect harmony. In fact, a Comp, TIA survey found that only 6 percent of companies who adopted Managed Services laid off any IT staff. There are a variety of benefits that come from a partnership with a Managed Services Provider.

Understanding Managed Services And Its Benefits To Business

So much of what In-House IT experts do is about finding ways their organization can boost productivity, nurture growth, and perfect its product or service. All too often IT staff is wasted on menial help-desk duties when they could be focusing on big-picture items. This is where a Managed Services Provider can help.

Day-to-day IT management, such as help desk or updates, is so time-consuming that it’s common for in-house professionals to have little to no time for developing new projects. Your IT expert’s time would be better utilized focusing on business development rather than resetting passwords. No one is an expert at everything, and even the most talented IT whiz will have holes in their resume.

Rather than hire a whole other employee to fill that gap, you can outsource your network and infrastructure to an MSP. You will save money, and free up your programmer to focus on what they do best. Outsourcing also gives in-house staff access to the latest technology. Staying on top of software updates and new tech can be all-consuming.

Managed It Services And Support At Ea - Eisneramper

The cherry on top being you have local customer care if something goes wrong, versus spending hours in the phone tree of a large software conglomerate. As nice as In-House IT can be, not all businesses actually require it. At a minimum, having just one full time IT staff member can run a company $40,000-$60,000.

Managed Services can provide you with all the support of In-House IT, at a fraction of the price. As your company grows, and you find the need to hire a full-time staff member, you can simply scale back your managed solutions to find that sweet spot of support. Working with a Managed Services Provider Before you partner with a Managed Services Provider, or any provider for that matter, you should sit down with them to find out what they are really bringing to the table.

If the potential provider does not have an answer it is time to move on to the next. Asking this early on is the best way to protect yourself from hidden fees down the road. Having a clear idea of what you need is going to save you a lot of time because Managed Services Providers can differ on how they provide said services (some have all-encompassing suites and others offer solutions À La Carte).

What Are Managed It Services? - Cloudian

Frogworks - IT Support Washington DC

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Don’t accept one lump sum. Insist that they break things down for you. Find out if they put limits on their products, such as the number of times a week you can call the help desk or the number of devices covered in a plan. You do not want to be hit by surprise fees at the end of the month.

Make it clear to the Managed Services Provider at the beginning that you expect to be included in the goings on of your company’s IT. MSPs want you to be involved and will have set procedures on how to keep you in the loop. If not, there are some standard practices you can ask about: Are they included in your service, and if they are how often will they be provided (quarterly, monthly, weekly etc.)? Do you want to set up recurring meetings with your MSP as a way to stay up to date? Some MSPs provide admin portals where you can go to get a quick snapshot of what is going on behind the screens.

Do you want your MSP to come to you when there is a problem to propose solutions, or do you just want them to handle everything? Maybe there is a middle ground that suits you? 4. How will your services help support the growth of our business? A large part of any enterprise is growth.

Managed Services - Pwc

That is why questions four and five are closely related. You need a Managed Services Provider that is adaptable to both growth and change. A good MSP should have an affordable plan to ensure your company is as up to date as possible. If they don’t, they stand to be a potential deterrent to you in the future.

Helpdesk solutions are one of the most popular Managed Services offerings out there today. All helpdesks are not created equal though, which is why you need a clear picture of what an MSP’s particular service will look like - Managed IT Services Washington DC. For example, you may want to ensure that the helpdesk you use is U.S.

Either way, your organization’s data is precious and you absolutely have to know what a potential partner plans to do with it before you just hand it over to them. A chain is only as strong as its weakest link, so when evaluating an MSP you will want an idea of the kind of “links” they employ.

Resources - Dartpoints

Managed vs. Professional Services   What's the Difference?What is the difference between Managed Services and Professional Services in IT?

It is always tempting to start negotiations with this question, which is fine, it is a good question. It is also something Managed Service Providers are asked a lot so they will have the generic answer they always use ready to go. The benefit of ending with this is that the more substantial questions that you led with will have forced the MSP to put some thought into their answers.

Gartner Blog NetworkWhat is the difference between Managed Services and Professional Services in IT?

If you still feel like you are getting a canned response, push a little harder, and force them to dig a little deeper. Why them? What makes them different from the dozen other MSPs you could choose from? If they haven’t provided one already, request a customer testimonial. The best representative for a service is an existing customer. Managed IT Services Washington DC.

What can be more predictable is the pricing model used by an MSP. Provided are five of the most common pricing models used by Managed Services Providers. One flat rate for the entire service, usually charged monthly, quarterly, or sometimes yearly. You pick and choose which aspects of a service you want, and pay for each of them.